Your NDIS billing is leaking money. We find it and fix it.
Splana helps mid-market NDIS providers recover lost revenue from billing errors, close compliance gaps, and eliminate operational chaos — through expert-led programs that pay for themselves within six months.
Recognised any of these?
We’ve spoken with CEOs running mid-market NDIS providers across Australia. These are the operational issues draining revenue, burning out staff, and putting compliance at risk.
Billing Leakage Between Systems
Your rostering system says one thing. Xero says another. Claims fall through the cracks between ShiftCare and your accounting software, and nobody can quantify how much you’re losing.
Compliance Gaps You Can’t See
The NDIS Quality and Safeguards Commission is increasing enforcement. Fines reached $1.6 million in 2023–24. New penalties up to $15 million are coming. Would you pass an audit tomorrow?
Operational Chaos Across Sites
Different sites running different processes. No consistency, no visibility. Coordinators spending 40–60% of their time on admin instead of supporting participants.
The numbers behind the crisis
Three ways to start
Every engagement starts small, proves value, and expands only when you’ve seen results. No six-figure commitments. No board approval needed to begin.
Billing Efficiency Audit
A rapid review of your billing and claims processes. We identify where revenue is being lost and provide a prioritised action plan with specific dollar amounts at risk.
- 1–2 week engagement
- Complete billing process mapping
- Quantified leakage identification
- Prioritised recovery action plan
Integration Service
We audit, map, and optimise the connection between your rostering system and accounting. In 4–6 weeks, you’ll know exactly where your billing leakage is and have a working process to stop it.
- 4–6 week engagement
- ShiftCare-to-Xero reconciliation fix
- Automated workflow implementation
- ROI guarantee: find $4,497+ or we work free
Operations Health Check
A full operational review across billing, compliance, rostering, and admin processes. We deliver a complete efficiency roadmap with guaranteed measurable improvements within six months.
- 4 week intensive engagement
- Cross-functional operational audit
- Compliance readiness assessment
- 90-day guarantee: targets met or we continue free
The Splana Guarantee
We guarantee measurable results or we keep working at no additional cost. For the Integration Service, we guarantee we’ll identify at least $4,497 in recoverable billing errors. For major engagements, if we don’t hit the agreed targets, we continue working for up to an additional 90 days at no charge. We put our revenue on the line because we’re confident in our methodology.
From first conversation to measurable results
20-Minute Billing Review
We discuss your current operations, identify the biggest areas of leakage, and determine the right starting point. Free, no obligation.
Targeted Engagement
We start with a focused scope — typically the Integration Service or Billing Audit. Small investment, fast results, no board approval needed.
Implement & Measure
We don’t write reports that sit on shelves. We implement changes, fix processes, and measure outcomes in real dollars recovered.
Expand What Works
Once you’ve seen the ROI, we address broader operational areas. Each phase is your decision, based on proven results from the last.
The compliance clock is ticking
Mandatory registration expansion hits July 2026. The new planning framework launches mid-2026. NDIS enforcement is intensifying rapidly.
Providers who get their billing and compliance foundations right now will be in a dramatically stronger position than those scrambling to react.
Start Your Billing Review →We’re not consultants who write reports. We’re operators who fix problems.
Splana was founded by Gabriel Gichuhi, who spent 8 years running NDIS businesses from the inside. That means we know what it actually takes to reconcile billing at 2am, manage rostering across multiple sites, and survive an audit with your sanity intact.
Most consultants give you a 200-page report and walk away. We implement. We measure. And we guarantee results — because our methodology is built on what actually works in NDIS operations, not what looks good in a slide deck.
We work exclusively with mid-market providers ($5M–$30M revenue) because that’s where operational efficiency creates the biggest impact and where the gap between potential and performance is widest.
Common questions from providers
Most providers see quantifiable results within the engagement period itself. The Integration Service identifies billing leakage within 4–6 weeks. For Billing Optimization and Health Check engagements, we guarantee measurable ROI within six months — and most clients see it much sooner.
Not for the Integration Service ($4,497) or the Billing Efficiency Audit ($2,500). These are specifically designed to fall within CEO-level approval authority so you can start immediately. Larger engagements may require board sign-off, and we can help you build the business case.
Then we keep working at no additional charge. For the Integration Service, we guarantee we’ll identify at least $4,497 in recoverable billing errors. For major engagements, if targets aren’t met, we continue for up to an additional 90 days at no cost. We only succeed when you do.
We implement, not just advise. Our founder ran NDIS businesses for 8 years — we know the difference between a recommendation that looks good on paper and one that actually works in practice. Every engagement has measurable targets, a guarantee, and a defined timeline. No open-ended billing. No 200-page reports.
Our Integration Service focuses on the ShiftCare-to-Xero connection, which is where most billing leakage occurs. We also work with providers using other rostering systems including Lumary, iinsight, and GoodHuman. The methodology applies regardless of your specific tech stack.
Yes. We offer registration services from $2,997 for starter packages to $6,997 for premium support. Unlike registration-only providers, we treat registration as the beginning of an ongoing efficiency partnership, not a one-and-done transaction. With mandatory registration expansion coming in July 2026, early preparation is critical.
Yes. We understand that 67% of NDIS providers are operating under financial pressure. We offer flexible payment plans across 2–3 months for all engagement tiers. The goal is to remove barriers to getting started, because the cost of inaction is always higher than the cost of the engagement.
Book a free 20-minute billing review
We’ll discuss your current operations, identify the biggest areas of opportunity, and determine whether there’s a fit. No pitch, no pressure. Just a focused conversation about your specific situation.
Book Your Billing Review →Or email directly: gabriel@splana.com.au