Your NDIS policies should match how you actually work.
Most don't. That's why providers fail audits they should have passed. Splana is building a smarter way — personalised compliance documents generated from your real operations, not someone else's template.
Built by the Splana team in Melbourne. No templates. No spam. No sales pressure.
The template trap that catches good providers off-guard
You're a good support worker. You've decided to take the next step and become a registered NDIS provider. You search online, find a $500 template pack, and put your name on the top of each policy. Job done — or so it feels.
Then the auditor arrives. They don't read your policy in isolation. They ask you to walk them through how an incident was actually handled, how a participant was actually onboarded, how a complaint was actually resolved. And the answers don't match the policy.
That mismatch — between the paperwork and the practice — is the single most common reason capable, well-intentioned providers fail audits they should have passed.
"The most common audit failure isn't bad practice. It's good practice that doesn't match the paperwork."
An NDIS compliance tool built around how you actually work
Personalised, not templated
We start from your actual operations — your roster, your participants, your service mix — and generate documents that reflect how you really run your business.
Living, not static
Your business changes. Your policies should too. Splana keeps your documents current as your operations evolve, so the paperwork never drifts behind the practice.
Educational, not opaque
You'll understand every clause in every document, why it's there, and what an auditor will look for. No black boxes. No mystery.
Where are you in your NDIS journey?
Thinking about becoming a registered NDIS provider?
You're a great support worker and you're ready to take the next step. Before you invest hundreds of hours and thousands of dollars in registration, find out where you actually stand against the criteria auditors test.
No credit card. No spam. Instant download.
Already registered but worried your policies have drifted?
You set up your documentation when you registered, life moved on, and the paperwork hasn't kept up with the practice. The Drift Audit gives you a structured look at where the gaps are — before an auditor finds them for you.
No credit card. No spam. Instant download.
Take the free Registration Readiness Quiz
20 honest questions. 15 minutes. A clear picture of where you actually stand before you apply.
The quiz is built from the areas auditors test — governance, incident management, risk, participant rights, worker screening, and continuous improvement. Answer honestly and you'll know exactly which parts of your practice need work before you start the registration process.
Request the Registration Readiness Quiz
Email grow@splana.com.au with the subject line "Registration Readiness Quiz" and we'll send the 20-question PDF and scoring guide straight to your inbox.
By submitting, you agree to receive follow-up emails from Splana. You can unsubscribe at any time. See our Privacy Policy.
Take the free Compliance Drift Audit
25 questions. 20 minutes. A structured look at where your documentation has drifted from your actual practice.
Most registered providers don't fail audits because they're doing the work badly. They fail because their paperwork no longer matches the practice. The Drift Audit helps you find those gaps before someone else does.
Request the Compliance Drift Audit
Email grow@splana.com.au with the subject line "Compliance Drift Audit" and we'll send the 25-question workbook and scoring guide to your inbox.
By submitting, you agree to receive follow-up emails from Splana. You can unsubscribe at any time. See our Privacy Policy.
Who's behind Splana
Splana is a small Melbourne-based team working alongside NDIS providers — from sole traders running solo to small teams of ten — helping them get their operations, documentation and audits in order.
We started Splana because we kept seeing the same story: capable, caring people who knew how to deliver great support, but who got buried under generic templates and compliance jargon that had nothing to do with how they actually worked.
We read every email ourselves. If you've got a question, the best way to reach us is grow@splana.com.au.
What we're building
Generate personalised policies
Tell Splana about your business once. Get a complete set of policies and procedures that actually reflect how you operate — not a generic template with your name on top.
Keep them current automatically
When your business changes — new service, new staff member, new participant cohort — Splana updates the relevant documents so they never drift out of date.
Build your knowledge
Every document comes with plain-English explanations of why each clause matters and what an auditor will be looking for, so you learn the system as you use it.
Grow with you
Splana scales from a sole trader to a small team without you ever needing to start again. The tool grows as your business grows.