Rethinking Support: How Our NDIS Coaching Empowers Melbourne Participants to Lead Their Own Journey

At Splana, we believe that the National Disability Insurance Scheme (NDIS) is more than just a funding platform—it’s a gateway to independence, confidence, and self-direction. As Melbourne-based NDIS coaches, our mission isn’t to take the wheel, but to walk beside our participants as they learn how to steer for themselves.

In a city as dynamic and diverse as Melbourne, no two NDIS journeys are the same. That’s why our coaching model is not a one-size-fits-all solution. Instead, we offer adaptive, participant-led coaching that helps individuals truly understand and take ownership of their plans.

What Does an NDIS Coach Really Do?

An NDIS coach isn’t a support worker, and we’re not case managers either. Think of us as your strategic co-pilot—someone who helps you unpack your plan, set priorities, explore opportunities, and turn confusion into clarity.

At Splana, we equip our participants with the tools, knowledge, and confidence to make informed decisions about their supports, services, and goals. We don’t just answer questions—we help people ask the right ones.

Why Melbourne Needs NDIS Coaches Now More Than Ever

Melbourne is growing—not just in size, but in complexity. The NDIS landscape here can be overwhelming, especially with the surge of service providers, evolving policy changes, and culturally diverse communities all navigating different needs.

That’s why coaching matters.

We work with participants across Melbourne—from Footscray to Frankston, Dandenong to Docklands—who are:

• New to the NDIS and unsure where to start
• Transitioning from disability services to self-management
• Facing decision fatigue from too many provider options
• Wanting more control but needing support to get there

What Makes Our Coaching at Splana Different?

1. We Prioritise Independence Over Dependence

Our coaching is about building capacity, not building reliance. We guide participants to take the lead, make informed choices, and manage their plan with growing confidence. Our goal is for you to eventually not need us anymore—and that’s a success story in our book.

2. Lived Experience Meets Professional Expertise

Many of our coaches bring both professional training and lived experience with disability or caring roles. That gives our coaching a level of empathy and authenticity that’s hard to teach but crucial to trust.

3. We Speak Your Language—Literally and Figuratively

Melbourne’s diversity is its strength, and our team reflects that. We offer coaching in multiple languages, and we understand the cultural nuances that often go unspoken. Whether you’re from a CALD background or navigating NDIS as a first-generation Australian, we meet you where you are.

4. Coaching Built Around You

There’s no script. Every coaching session is designed around your goals, whether that’s:

• Understanding your NDIS budget categories
• Setting short and long-term life goals
• Finding the right support coordinator or therapist
• Transitioning to plan or self-management
• Navigating housing options or employment pathways

We’re not here to lead—we’re here to empower you to lead.

Coaching in Action: A Real Splana Story

One of our participants, “Nora,” came to us overwhelmed and isolated. Her plan was fully funded, but she had no idea how to use it. In just three months of coaching with our team, Nora:

• Learned how to track her budget and monitor invoices
• Interviewed and hired her own support worker
• Started attending a creative arts group in her local community
• Began planning a return to part-time work with assistive tech support

Nora didn’t just use her plan—she owned it.

Coaching Isn’t a Service—It’s a Partnership

When you work with us at Splana, you’re not “receiving” something. You’re building something—with us, and for yourself. We treat every participant as a partner, not a client. And that mindset changes everything.

From our first session together, we’re here to uplift your voice, not speak over it.

Ready to Take Control of Your NDIS Plan?

If you’re based in Melbourne and feel like your NDIS plan is confusing, underutilised, or just not working for you, coaching might be the missing link. At Splana, we help you connect the dots—between what you want, what your plan allows, and what’s truly possible.
Let’s make the NDIS work for you—not the other way around.