Question 1

What is the free diagnostic, and what do I get?

Accepted Answer

The Billing Leakage Self-Diagnostic is a 10-minute assessment across five categories that typically drive revenue leakage in NDIS providers: system integration, reconciliation discipline, operational visibility, compliance readiness, and process resilience. On completion, you receive a personalised report scoring your operation across each category, showing where the largest structural exposure sits, and highlighting the areas where our clients have most commonly seen the fastest recovery. The diagnostic is free and takes about 10 minutes.

Question 2

How quickly will I see results?

Accepted Answer

This depends on the engagement type. The Billing Efficiency Audit delivers findings within 1–2 weeks. The Integration Service typically runs 4–6 weeks and includes both diagnosis and implementation of the reconciliation protocol. In our experience with mid-market providers, recoverable revenue is typically identified within the first 2 weeks of an engagement, with the systems to prevent recurrence typically in place within 4–6 weeks. Individual results vary based on the state of your existing systems and the complexity of your operation.

Question 3

Do I need board approval to start?

Accepted Answer

Our Attract layer services (Billing Efficiency Audit at $2,500; Registration Starter at $2,997) are priced to sit within most mid-market operations managers' delegated spend authority. Our Bridge layer services (Integration Service at $4,497; Registration Professional at $4,997; Registration Premium at $6,997) typically require CEO or Managing Director sign-off. Our Convert layer services (Billing Optimization and Operations Health Check, $15,000+) typically require full leadership team or board approval. We work with your governance process — pricing is transparent upfront so decisions can be made in the meeting cycles your organisation actually runs.

Question 4

What if you don't find any recoverable revenue?

Accepted Answer

The Splana Commitment for the Integration Service is that if we don't identify recoverable billing issues that justify the engagement fee within the first two weeks of work, you receive a full refund. In our experience, this hasn't yet occurred with the mid-market providers we've engaged — but the commitment exists because we're confident in the methodology, and if we're wrong, we don't want to keep your money.

Question 5

Is my data secure?

Accepted Answer

Yes. Splana operates under Australian data protection standards. We access only the systems required for the specific engagement (typically your rostering and accounting platforms), we work under signed non-disclosure agreements, we never share your data with third parties, and we delete access to your systems at the conclusion of the engagement unless you specifically request continuing advisory. Our data handling practices are documented in our Privacy Policy.

Question 6

What if we're not ready for a full engagement?

Accepted Answer

The free 10-minute Billing Leakage Self-Diagnostic is designed exactly for this scenario. It surfaces your operation's specific exposure areas without any commitment. From there, the Billing Efficiency Audit ($2,500) is a focused 1–2 week engagement that delivers detailed findings without the systems-integration work of the full Integration Service. Many of our engagements start with the diagnostic, progress to the Audit, and only then move to the Integration Service once the operation is ready to implement.

Question 7

Do you work with SIL, SDA, or other specific service types?

Accepted Answer

Yes. Splana's methodology applies across service types including SIL, SDA, Community Participation, Core Supports, Capacity Building, and Support Coordination. Our founder operated NDIS businesses for 8 years across multiple registration groups before founding Splana. Our recent case study (linked from our homepage) documents a SIL engagement specifically; we also work with providers running mixed service portfolios.

Question 8

What makes Splana different from other NDIS consultants?

Accepted Answer

Three things. First, our founder operated NDIS businesses from the inside for 8 years — the methodology is grounded in operator experience, not consulting theory. Second, we implement rather than report; you receive working systems and processes, not just findings documents. Third, our engagement structure is transparent upfront, priced tier-by-tier, with the Splana Commitment attached to every engagement — you know what you're paying, what you're getting, and what happens if we don't deliver. Beyond these three, we work exclusively with mid-market providers ($2M–$15M revenue), which means our methodology is calibrated to your operational scale rather than adapted from enterprise or small-provider frameworks.

Question 9

How do I get started?

Accepted Answer

Book a free 20-minute NDIS Operations Strategy Call. In the call, we discuss your current operational situation, identify where the highest-leverage improvements are likely to sit, and recommend which service tier is the appropriate starting point. There's no obligation, no sales pitch — the goal is to give you an honest read on where Splana's methodology fits your situation, or where it doesn't. If you prefer to explore your specific exposure first, the free Billing Leakage Self-Diagnostic is the alternative starting point.

Your NDIS billing is leaking money. We find it and fix it.

Recognised any of these?

Billing Leakage Between Systems

Compliance Gaps You Can't See

Operational Chaos Across Sites

Don't know how much you're losing? Find out in 10 minutes.

How a new SIL provider found $3,100+ in recoverable billing errors — in 28 days

Billing & operations, and registration support

Recover revenue, tighten operations

Billing Efficiency Audit

Integration Service

Operations Health Check

Prepare for July 2026 registration expansion

Registration Starter

Registration Professional

Registration Premium

From first conversation to measurable results

Start With a Diagnostic or a Call

Targeted Engagement

Implement & Measure

Expand What Works

Our fee, on the line

The compliance clock is ticking

Operators, not consultants.

Common questions from providers

Two ways to start — both free.