The operating system for running a SIL business that survives audit, scales beyond one participant, and gives you back your weekends.
Nine modules. A working calculator. A document pack you'll actually use. Built with — and refined alongside — the first fifty founding members.
Lifetime access · 30-day Implementation Commitment · 50 founding spots, then $1,497
You didn't open a SIL house to spend your nights in spreadsheets.
But here you are. The roster won't settle. The shift notes are three days behind. A worker called in sick and you covered the sleepover yourself. Again.
The participant is well-supported — that part you're proud of. What you're not proud of is the filing cabinet, the half-finished incident report on your phone, and the quiet feeling that if a Quality and Safeguards Commission auditor walked in tomorrow, you'd be writing policies at 2am for a week to catch up.
You don't need another lecture about systems. You need the systems, ready to run, in the shape your business actually takes.
What it costs to keep running the business this way.
RSM Australia's 2024 analysis of small SIL operators put the average cost of an underperforming roster — through unbilled hours, avoidable overtime, and missed claimable time — at $285,000 per house, per year.
Most operators we speak to don't believe that number until they run their own numbers against the Roster Cost Ratio Calculator. Then they sit very quiet for about ten minutes.
Three years from now, the operators on your street will fall into one of three buckets:
- They'll have a system, a second house, and weekends back.
- They'll sell to a larger provider for a fraction of what the business should be worth, because there's nothing reusable inside it.
- They'll close or wind down, quietly, after a difficult audit or a worker incident they didn't have the documentation to defend.
Which bucket you're in is mostly a function of what you do in the next twelve months.
If this is you, keep reading.
- ✓You run between 1 and 10 SIL participants and you do most of the operations yourself.
- ✓You've registered with the Quality and Safeguards Commission or you're inside your first 18 months.
- ✓You can find $997 (or three payments of $349) for a structural fix without it being painful.
- ✓You're prepared to put aside 30 minutes a day for 30 days to install the modules properly.
- ✓You'd rather own the system than rent a consultant by the hour, forever.
Honestly, skip the Playbook if:
- ✕You operate at scale (20+ participants) — you need bespoke consulting, not a self-install operating system.
- ✕You want someone to do the work for you. The Playbook is a do-it-with-you system, not done-for-you.
- ✕You're not yet registered and aren't sure you want to be — start with the free Compliance Drift Audit instead.
- ✕You're hunting for a quick fix before an audit next week. This is a 30-day install, not a 48-hour rescue.
- ✕You're not willing to be honest with yourself about what's actually broken in the business.
The nine-module operating system.
Modules are released across the founding-member build window so each one ships ready to run, not as a half-built draft.
The Roster Cost Ratio — the calculator that surfaces hidden margin.
- Plug in your actual roster and see — to the dollar — where unbilled hours, avoidable overtime and missed claimable time are sitting.
- Re-run the calculator after every roster change so the number stays current.
- Built specifically for SIL operators on the 2024 Price Guide.
Participant Onboarding — the first 72 hours, structured.
- A repeatable onboarding sequence that holds up under audit and works at the pace of a real SIL move-in.
- Plain-English document pack covering consent, service agreements, and the Quality and Safeguards Commission's onboarding requirements.
Audit Readiness — the checklist that runs in the background.
- The same checklist Splana uses internally when preparing operators for a Commission audit.
- Designed to be run monthly in 20 minutes, not annually in two weeks of panic.
- Maps directly to the Practice Standards and the Indicators of evidence.
Worker Onboarding & Records — the system that holds when staff turn over.
- Worker screening, Code of Conduct, NDIS Worker Orientation Module tracking, and induction in a single thread.
- Templates for the supervision records auditors actually ask to see.
Incident & Complaints — the documentation that protects everyone in the room.
- The reportable incidents workflow, the five-day notification window, and the internal investigation pattern.
- Templates that hold under scrutiny without burying you in paperwork.
Restrictive Practice & Behaviour Support — the boundary you can defend.
- Where the line sits between supported decision-making, environmental restriction, and reportable restrictive practice.
- Documentation patterns and escalation paths for the grey-zone moments that go wrong fastest.
Billing & Claim Hygiene — the difference between claimed and paid.
- The most common claim rejection patterns and how to design them out of the back-office.
- Monthly reconciliation routine that surfaces unclaimed time before it ages out.
Quality Management — the system that becomes audit evidence by default.
- Continuous improvement, feedback loops and corrective action — designed as a fortnightly habit, not an annual project.
Growth & Second-House Readiness — what scaling actually requires.
- The operational, financial and documentation gates to clear before opening a second house.
- Hiring and supervision structures that hold at 5, 8, and 10 participants.
What's ready, what's coming, and when.
| Available | Module / asset | Status |
|---|---|---|
| Day 0 | Module 1, Roster Cost Ratio Calculator, Participant Onboarding Document Pack | Ready now |
| Within 2 weeks | Modules 3 & 5, Audit Readiness Checklist | In final review |
| Within 3–4 weeks | Modules 2, 4, 6, 7 | In build |
| Within 6–8 weeks | Modules 8 & 9, founding-member workshop, full bonus library | Drafted |
- ✓Refund if a promised module slips its delivery window.
- ✓Every future module, update, and revision included free, forever.
- ✓Direct founder email channel for the first 90 days.
What lands in your inbox alongside the modules.
The Roster Cost Ratio Calculator
A spreadsheet tool with the 2024 Price Guide built in. Plug in a week's roster and see exactly where the margin is leaking. Re-usable across every participant, every house.
Available: Day 0
Participant Onboarding Document Pack
Service agreement template, consent forms, intake documentation and the first-72-hours checklist. Editable, brandable, audit-ready.
Available: Day 0
Audit Readiness Checklist
The same monthly checklist Splana uses to prepare operators for Commission audits. Mapped to the Practice Standards line by line.
Available: Within 2 weeks
The Founding-Member Workshop
A 90-minute live workshop with Splana's founder covering the operating system end-to-end, with Q&A. Recorded and added to the library.
Available: Within 6–8 weeks
Real testimonials from real founding members are being collected.
The Playbook is in active build with the first fifty members. As founding members complete Module 1, then Modules 3 and 5, then the full nine, they'll share what changed in the business — in their own words, with their own names, with their own results. Those quotes will appear here as they arrive, beginning around day 30 of the founding window.
If you'd like one of those quotes to be yours, the founding window is still open.
What this would otherwise cost you.
Hourly consulting
- Cost
- $220–$350/hr, typically $8K–$15K to implement
- Time to first implementation
- 3–6 months of meetings
- Reusable for next participant
- No — you pay again
- Tools and templates included
- Sometimes, often as add-ons
- What stays in the business
- Notes from the meetings
The Playbook
- Cost
- $997 one-time, lifetime access
- Time to first implementation
- 30 days, working at 30 min/day
- Reusable for next participant
- Yes — install once, reuse forever
- Tools and templates included
- Calculator, doc pack, audit checklist, full library
- What stays in the business
- The operating system itself
one-time, lifetime access
Or 3 × $349 monthly
Standard price after 50: $1,497
Our 30-day Implementation Commitment.
Install Module 1, Module 3 and Module 5 within 30 days of joining. Use the Roster Cost Ratio Calculator on your actual roster. Run the Audit Readiness Checklist against your current documentation.
If, after doing that, you can tell us in writing that the Playbook hasn't helped you find at least $5,000 of recoverable margin, audit risk, or operator time across the next twelve months — we'll refund every cent you paid and you keep the materials.
The commitment is structural, not theatrical. We can offer it because the calculator alone has surfaced larger numbers than this in every founding-member install to date.
Why founding pricing closes at 50.
The first 50 members get direct founder email access for 90 days. That's not a scalable feature beyond fifty — it's an honest cap on the operator's calendar.
The founding cohort is shaping the build. Their feedback becomes Modules 2, 4, 6, 7, 8, 9 in the order they need them most. That window has to close before the build can finish.
Founding pricing reflects that you're buying into a build, not a finished product. Once the build is complete, the standard $1,497 price reflects what's actually shipping.
There's no Black Friday version of this offer. There's no flash sale, no extended deadline, no "we've added ten more spots". Fifty means fifty. When it closes, the price moves to $1,497 and stays there.
About Splana.
Splana is a Melbourne-based team working alongside NDIS providers — from sole traders running solo to small SIL operators with ten participants — helping them get their operations, documentation and audits in order.
Splana exists because most of those operators didn't need another consultant. They needed the system the consultant would have built, in their hands, reusable, theirs to keep. The Playbook is that system.
We read every email ourselves. If you join the founding 50, you'll be emailing Splana's founder — not a support inbox — for the first 90 days.
Frequently asked questions.
Choose the one you can live with.
Keep running the business that's running you.
The roster keeps slipping. The shift notes keep piling up. The audit risk keeps sitting on the desk. Twelve months from now, the spreadsheet looks the same and so does the calendar.
No action required for this path.
Install the operating system that gives you back margin, audit-readiness, and operational distance.
Thirty days of installation. Lifetime access. Every future module included. Direct founder access for the first 90 days. Founding-member pricing, capped at fifty.
Not ready? Take the free Compliance Drift Audit at splana.com.au/get-started and start there. The Playbook will still be here.
Questions? Email grow@splana.com.au directly.