New Splana Research Report
What 13 Mid-Market NDIS CEOs Told Us About What Nobody Else Is Asking
Structural observations on margin, compliance, and operational drag — from 13 confidential conversations with providers between $2M and $15M in revenue.
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What You'll Learn
- The five patterns that surfaced consistently across every conversation — including the one 11 of 13 CEOs privately acknowledged but rarely discussed openly.
- Why documentation drift is the #1 audit failure pattern the NDIS Commission finds — and the three moves providers use to close the gap.
- The specific reconciliation cadence gap that produces most invisible margin leakage — with a diagnostic framework you can apply this week.
- How the July 2026 mandatory registration expansion tests each of the five patterns more rigorously than the current framework does.
- Where key-person risk concentrates in mid-market NDIS operations — and the time-boxed documentation approach that actually gets done.
How This Report Was Built
The report combines direct interview material with sourced sector research (RSM Australia, NDIS Commission enforcement data) and observations from Splana's own engagement work with mid-market providers. All CEO participants took part under confidentiality; quotes are anonymised throughout.
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Who This Report Is For
This is for you if
- You run or lead operations at a mid-market NDIS provider ($2M–$15M).
- You suspect there's margin leaking somewhere but you can't quantify it.
- You're aware of the July 2026 registration expansion but not sure what preparation actually looks like.
- You want structural analysis, not motivational content.
This is not for you if
- You run a large enterprise NDIS provider ($30M+) — the patterns we describe don't scale to your operational model.
- You're a sole trader or micro-provider — we serve you differently (see splana.com.au/get-started).
- You're looking for prescriptive playbooks — this report describes patterns, not step-by-step instructions.
- You're a competitor. Please don't waste your time.
About The Author
Gabriel Gichuhi
Gabriel Gichuhi is the founder of Splana. He writes about NDIS operations for mid-market providers, and conducted the 13 CEO interviews behind this report personally over 2025.
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