An NDIS operations consultancy built from operator experience.

Splana was founded to address a specific gap in the Australian NDIS sector: mid-market providers ($5M–$30M revenue) carrying operational drag that erodes margin, ageing compliance systems that create audit exposure, and disconnected technology stacks that force manual reconciliation and hide revenue leakage. These are structural problems, not effort problems. Most providers we work with are already doing the work — the systems around the work haven't caught up.

Our clients want the operational side of their business to run so cleanly that they can put attention back where it matters: participant outcomes, staff development, and the mission that led them into the sector in the first place. Splana's methodology is built to make that possible without requiring providers to become operations consultants themselves.

Before Splana, Gabriel spent over 8 years working and operating in NDIS businesses across support work, support coordination, provider ownership, and multi-service delivery across eleven registration categories. That period included the sector's transition into the current NDIS framework, the introduction and evolution of the Practice Standards, and the operational reality of running services through pricing changes, workforce challenges, and shifting regulatory expectations.

The methodologies Splana now uses with clients were developed and refined during that operator period — not designed as consulting frameworks and then applied to businesses. They started as the systems Gabriel built to solve the problems his own operations were carrying: reconciliation cadence, evidence-of-practice mapping, per-participant margin visibility, cross-site consistency. When Splana was founded in 2023, the goal was to give other mid-market providers structured access to those same methodologies without requiring them to spend 8 years rebuilding them from scratch.

Gabriel is based in Melbourne, Victoria. His writing on NDIS operations appears in the Splana Insights hub.

Splana's methodology has three sources. First, direct operator experience — the frameworks were developed inside NDIS businesses before they became Splana's consulting products. Second, structured sector research conducted with Australian NDIS provider CEOs and Managing Directors in 2025, ranging from $6M providers to national NGOs above $300M. Third, ongoing engagement work — every Splana engagement refines the methodology, and the refinements flow back into future engagements.

The methodology is not a proprietary black box. It is a set of structured approaches to specific operational problems: billing reconciliation cadence, evidence-of-practice mapping, cross-site consistency, key-person concentration, and audit-readiness. Where sector research (RSM Australia, NDIS Commission, ACCC enforcement priorities) supports specific observations, we cite the research. Where the methodology comes from Splana's engagement work specifically, we say so.

Splana works with a small number of clients at any given time — typically 6–10 active engagements in the Bridge tier ($4,497–$6,997) and 1–2 active engagements in the selective Convert tier ($15,000+). This scale is deliberate. It ensures that every engagement receives the operational attention that structural change requires, and it protects the quality that has made Splana's methodology work.

Splana's consulting work is the foundation of the business, and will remain so. Alongside consulting, we're building Splana Groundwork — a subscription tool for small NDIS providers (under $2M revenue) who need audit-ready documentation and compliance monitoring but don't have the scale to justify full consulting engagements. Splana Groundwork launches in 2026 and is currently in pre-launch — join the waitlist to be first in line for early-adopter pricing.

The two product lines serve deliberately different audiences. Small-provider tools (Splana Groundwork) are built for the operational scale where standardised systems provide the highest leverage. Mid-market consulting is built for the operational scale where structural work with a consultant produces the highest return. We don't cross-sell between the two — small providers get Splana Groundwork; mid-market providers get consulting.